• Client

    Support in the cloud

    Skip the traffic and use cloud services to proactively support clients without leaving your office.
    read more
  • The Business

    Partner Focus: Robert Epstein, Microsoft

    A good working relationship with Microsoft is often the lifeblood of any IT consultancy or reseller business. Microsoft still sells the vast majority of its products through the channel, but recent moves into cloud-based services have led some firms to worry that Microsoft might bypass them, and sell directly to SMEs.
    read more
ServerNetworkClient

Managing networks with System Center Essentials 2007

Microsoft’s System Center tools manage everything from updates to virtualisation. Now there’s a version that will help you manage an entire SME from one screen.

   
Security

Danger, USB!

USB has given us fast, easy access to devices and files – but it’s also a security nightmare. How can you lock it down for clients?

   
ServerClientThe Business

Windows 7 upgrade tools

Windows 7 is proving as popular as Microsoft could have hoped and you can expect to have customers ask you to upgrade them. What tools are on offer to help you to help them?

   
The Business

How to get paid on time

Get your payment terms straight from the start and follow up on invoices professionally to deal with problem payers

   
Client

Managing virtualisation for the desktop

Microsoft’s Desktop Optimization Pack includes two virtualisation tools, one for Windows itself and one for individual applications. what is involved with setting these up, and what are the benefits and downsides?

   
Telecoms

Skype and SIP

Many businesses are now using VOIP SIP connections to deliver IP telephony to user desktops or IP phones. However, until recently the popular low-cost Skype VOIP service hasn’t been compatible with SIP telephony, ?without using third-party tools like those from 3CX.

   
The Business

Death and ever-more complicated taxes

January 1, 2010 saw the first of five sets of annual changes intended to cut down on VAT fraud and ease cross-border commerce within the EU. Ignorance is perilous…

   
Security

Dealing with a Data Breach

It’s the call no-one wants to get: your client has experienced a data breach, and is worried that customer data may have leaked from the business. It is your job to fix the problem as best you can, and give the client peace of mind. There are four key steps in incident management.
   
Business ContinuityThe Business

How to write an IT service-level agreement

A service-level agreement manages expectations and improves communication when you’re starting your relationship with a customer as well as when things go wrong.

 

 
   
ServerSecurityBusiness Continuity

Backing up: save the data, save the day

All hardware fails – and backup is seen as boring and unreliable. That combination is the perfect opportunity for you to provide a service that provides business continuity and ongoing revenue. But how do you design the right backup system?

   

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