1. If your clients rack up the airmiles then WorldMate Live is an ideal travel companion. It’ll help manage itineraries, keep track of exchange rates and weather and (if you’re using the premium version) even find alternative flights.
Remote support is one of those bugbears that is never going to go away. At least with PCs and laptops you know where you are, and remote desktop tools make it easy to log in and take control of a user’s PC. You can grab logs, check files, and see just what your users see.
Unless your clients have just returned from a stint on Mars, there is every chance they will already have used VoIP, though they may not call it that. VoIP, or Internet telephony, has been one of the undoubted technology success stories of the last few years. Skype alone claims 200 million users, many of whom work in small and mid-sized businesses.
Subscribe and get the magazine in the post before it's online
Subscribe and get access to all of the back issues
To read a sample eMagazine - March 2010