• The Business

    Understanding Licensing

    Software licensing is increasingly complex, but with clients facing fines for under-licensing, you have a duty – and an opportunity - to help
    read more
  • Network

    Network monitoring is good for business

    What you need to keep customer networks running; free network management tools perform basic tasks on smaller networks but pay-for tools give you more data and customisation options.
    read more
Business Continuity

Designing a backup plan

Work through these steps when you first engage with a customer over a backup plan.

   
Network

Exchange 2007 safe list aggregation

You can give Exchange 2007 a little spam-fighting help by enlisting all the copies of Outlook on your client’s network.

   
Business Continuity

Database Backup

Databases store the most valuable information for the businesses you work with and they’re the trickiest systems to back up; some of the largest technology companies in the world have got database backup badly wrong. Losing that data can have serious consequences for the business, to say nothing of the embarrassment quotient for you. Here we explain the essentials of backing up and introduce some specialist tools.

   
Server

Getting a SAN certificate for Exchange 2007

Exchange 2007 uses SAN certificates, which allow you to mix several different server names in a single certificate. Generating a certificate can be a problem, as the PowerShell command needed to generate the certificate signing request can be long, and unwieldy – and it’s easy enough to make a mistake when typing in part of a long command.

   
Client

Blackberry Apps Top Picks

1. If your clients rack up the airmiles then WorldMate Live is an ideal travel companion. It’ll help manage itineraries, keep track of exchange rates and weather and (if you’re using the premium version) even find alternative flights.

   
ServerTelecoms

Managing Mobile Devices: Anywhere, Anytime

Remote support is one of those bugbears that is never going to go away. At least with PCs and laptops you know where you are, and remote desktop tools make it easy to log in and take control of a user’s PC. You can grab logs, check files, and see just what your users see.

   
SecurityNetworkBusiness Continuity

Backup goes online and offsite

Remote backup services can offer the speed of disk, the security of tape, and the simplicity of a consumer service. But how do you ensure that remote backup services comply with your clients’ data policies and integrate with their existing IT set-ups?

   
ServerNetworkBusiness Continuity

Types of Storage

There are three types of storage you can provide to your customers: Direct Attached Storage (DAS), Network Attached Storage (NAS) and Storage Area Networking (SAN). What you choose will affect the cost, the solution and the levels of support and services you can offer.

   
ServerTelecoms

Getting to grips with Exchange 2010

The new Exchange Server is here – is it time to move your clients to the latest version of Microsoft’s messaging platform and how much work does that mean for you?

   
The Business

Social networking for your business

Once considered a fad for teenagers, social media tools have become accepted components of any business’s marketing strategy. Dell is on Facebook; SAP is on LinkedIn; IBM has a large presence on the animated virtual world Second Life. Should you be there, too?

   

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IT EXPERT TOP TIP

advisor Got a client who wants to make their own Blu-ray discs and needs to know which office PCs they can check them on? (or is honest enough to say they want to watch movies on a plane?) Check what discs they can watch and whether advanced features will work with this Cyberlink utility.
http://www.cyberlink.com/english/support/blu-ray_support/diagnosis.jsp read more

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