If your best client were to lose their mail server and the emails on it, how crippling would that be? Most businesses both large and small depend on email. If a company relies on email, you need to have the tools and techniques ready to solve their problems for the day disaster strikes.
Spam isn’t just annoying - it’s a security risk and a prime source of malware and phishing attacks. The new version of Exchange has more effective tools to keep it at bay.
Your client needs a router to connect them to the Internet – but unless it is configured correctly, it could represent a significant security loophole.
If you’re using Active Directory and Group Policies to administer computers on customer networks, suggest they adopt Internet Explorer 8 to get more than 100 new Group Policies that you can use to maintain a stable configuration.
Remote support is one of those bugbears that is never going to go away. At least with PCs and laptops you know where you are, and remote desktop tools make it easy to log in and take control of a user’s PC. You can grab logs, check files, and see just what your users see.
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Because they can respond so quickly as business conditions change,small and midsize companies have an advantage in a volatile and uncertain economic climate".
Steve Ballmer, CEO, Microsoft
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