Work through these steps when you first engage with a customer over a backup plan.

Backup software
Simplification is the most important thing when designing a backup system. Look for software that runs across all the operating systems you are backing up and that has the right agents and plug-ins for the applications your customer uses.

All hardware fails – and backup is seen as boring and unreliable. That combination is the perfect opportunity for you to provide a service that provides business continuity and ongoing revenue. But how do you design the right backup system?