Remote support is one of those bugbears that is never going to go away. At least with PCs and laptops you know where you are, and remote desktop tools make it easy to log in and take control of a user’s PC. You can grab logs, check files, and see just what your users see.
In which a crime is solved – and then unsolved again thanks to a piece of mouse fluff.
We IT professionals are seeing more and more Apple Mac computers on our comfortably Windows-based networks. In the past, it’s been easy to ignore them – after all, in many cases they belonged to just one or two users, none of whom tended to be an influential manager or executive. But today it’s just as likely to be the boss with a new Mac.
Virtual Server 2005 R2 SP1 is a good introduction to the world of virtualisation. It’s a free download, and it’ll run on most current hardware — and will support a wide range of legacy and current guest operating systems.
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