Server

Replicating Active Directory

This is one of the easiest systems to add redundancy to. Active Directory contains all the information about your customer’s users and machines. If this fails, and you have no backup, they have a problem.

 
   
Security

Controlling anti-social networking – a guide to blocking employees access to Facebook, MySpace and more.

Right now, your customers’ employees are looking at Facebook and surfing MySpace. If that doesn’t worry their employers, it should.

Social networking has only gained popularity in the last three or four years, but it is generating the same concerns that instant messaging did at the start of the decade.

   
TelecomsThe Business

Bringing VoIP in house

For business, IP telephony and voice over IP is starting to displace conventional phone services. According to industry analysts Forrester, as many as 47% of businesses in Europe and the US have either deployed, or are rolling out, an IP-based phone system.
   
ClientBusiness Continuity

Recovering and protecting data on Mac and Linux desktops

Make sure all of your clients’ computers have a backup plan, whatever operating system they run.

   
Server

Monitoring servers remotely

Staying on top of customer servers without making a visit using logs, scripts and consoles – and how Windows Server 2008 helps

   
Business ContinuityThe Business

Setting rates: should you charge the same rates to all IT clients?

Probably the stickiest moment in agreeing a new piece of work is the one when the client asks, “What do you charge?” The natural temptation is to say, “As much as possible.” How do you really decide on a price?
   
Business ContinuityThe Business

How to write an IT service-level agreement

A service-level agreement manages expectations and improves communication when you’re starting your relationship with a customer as well as when things go wrong.

 

 
   

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IT EXPERT TOP TIP

There are plenty of technical discussion sites on the Web, but if you're looking for a community where you have a chance to meet other experts and network in person, check out the list of UK technical user groups at http://www.ukusergroups.co.uk/. The new Active Directory User Group (http://adug.co.uk/) is kicking off with a meeting at Microsoft's London office in October, the Windows Server Team (http://winserverteam.org.uk/Default.aspx) is planning meetings in January and Vista Squad
(http://vistasquad.co.uk/), the Microsoft Messaging and Mobility Group (http://www.mmmug.co.uk) and Windows Management User Group (http://wmug.co.uk) are running regular meetings too. read more

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