• The Business

    Understanding Licensing

    Software licensing is increasingly complex, but with clients facing fines for under-licensing, you have a duty – and an opportunity - to help
    read more
  • Network

    Network monitoring is good for business

    What you need to keep customer networks running; free network management tools perform basic tasks on smaller networks but pay-for tools give you more data and customisation options.
    read more
Server

Monitoring servers remotely

Staying on top of customer servers without making a visit using logs, scripts and consoles – and how Windows Server 2008 helps

   
ServerTelecoms

Setting up mobile email with Exchange 2003 and 2007

ActiveSync. Nokia and other handset manufacturers have licensed ActiveSync but there are still far more handsets that don’t support it.

   
ClientTelecoms

Video Conferencing on a Budget

Video conferencing technology has never been so cheap or so effective: what can it do for your small business customers?

 

   
Security

All-Access Pass

Good security requires good passwords. But good security is as much about ensuring access by authorised users as it is about preventing access by interlopers. Recovering, resetting, or removing passwords is sometimes a necessity. Here’s how.

   
Fluff

Dirtection Inc: episode 7

In which the Secret Service gets to grips with bonkers boffins and hallucinogenic horseflies.

   
Fluff

Dirtection Inc: episode 4

In which a bit of fluff leads to a deadly encounter...

   
ServerNetwork

Document management with Microsoft Search Server

Storage is cheap and it’s easy to create documents, so most companies have tens or hundreds of thousands of documents on the computers in their companies. So how do your customers find a document on a particular topic? The worrying answer is probably that they can’t...

   

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IT EXPERT TOP TIP

tools If you're trying to solve connectivity problems at a customer site, you can ask a colleague back at your office to use ping and traceroute to see how the network appears to the outside world; or you can use the tools at http://www.heise-online.co.uk/networks/nettools/ to do it yourself. There are tools for looking up Mac addresses and calculating subnet masks too. If you need a more detailed trace, http://w3dt.net/tools/pathping has a pathping tool.
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