• The Business

    Do you get your cut from the cloud?

    Cloud computing stands to be the most significant transformation for the IT industry in a generation. Analysts predict that within a few years, almost all companies will run at least some of their IT in the cloud; a minority will run all their computing that way.
    read more
  • Telecoms

    Skype and SIP

    Many businesses are now using VOIP SIP connections to deliver IP telephony to user desktops or IP phones. However, until recently the popular low-cost Skype VOIP service hasn’t been compatible with SIP telephony, ?without using third-party tools like those from 3CX.
    read more
Client

Supporting Office 2007: top tips for compatibility and how to make the most of the Ribbon and Quick Access Toolbar

It was a shock when Microsoft unveiled Office 2007 at its Professional Developers Conference in 2005. The reason was the new ribbon user interface (officially called the Office Fluent User Interface), not supplementing but replacing the old drop-down menus. According to Microsoft, the new UI was the outcome of years of research, as described in detail by Group Program Manager Jensen Harris on his blog. Nevertheless, response to the ribbon has been mixed: some users love it, some never get used to it, and pretty much everyone experiences a period of frustration during which familiar features are hard to find.

   
The Business

Automated sales tools

Marketing collateral, sales tools, and automated reports can save a lot of time in preparing quotations. But will they alienate your customers or win you business?

   
SecurityThe Business

Getting ISO27001 Certification

The requirement for information security certification is spreading from large organisations to small ones. What’s involved, and do you need it?

   
Business ContinuityThe Business

Setting rates: should you charge the same rates to all IT clients?

Probably the stickiest moment in agreeing a new piece of work is the one when the client asks, “What do you charge?” The natural temptation is to say, “As much as possible.” How do you really decide on a price?
   
Server

How, why and when to defragment your Windows Server disks

Servers are particularly susceptible to file fragmentation as they deal with multiple requests from a wide range of users and often have more complicated drive setups such as RAIDs and SANs.

   
ServerClientTelecoms

Small Business Applications for Blackberry

BlackBerry is more than a phone with secure email; it’s also an application platform, with plenty of business-focused applications and tools. Even though App World adds a one-stop shop for trials and downloads you still want to be involved in recommending business BlackBerry apps to your customers, so here are our top picks.

   
SecurityTelecoms

Supporting mobile email on multiple handsets

Everyone wants mobile email - but not every mobile phone is suitable for business email. Use these tips and tools to secure Exchange servers and make them work with more than Windows Mobile handsets.

   
ServerTelecoms

Configuring and Using the 3CX Skype gateway

Save money by connecting an IP PABX to Skype for low cost international calls from IP desk phones, not just PCs.

   
Security

Security back at the top of the exec agenda

Security back at the top of the exec agenda
In the wake of the recent Sony Playstation hack, Amazon EC2 outage and Epsilon data theft, information security is once again back in the news – for all the wrong reasons.

   
ServerTelecoms

BlackBerry without BES

RIM’s little smartphones are some of the most popular devices on the market – but BES is complex and costly. How can you get customers online without the cost of a full BlackBerry server?

   

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IT EXPERT TOP TIP

You want the PCs you support to have the right time for more reasons than keeping the users happy; for one thing, if every PC has a slightly different time, finding which version of a file was updated most recently gets much more complicated. Get your head around the Windows Time Service at http://technet.microsoft.com/en-us/library/cc773013.aspx, get the commands for making a PC get its time from the domain at http://technet.microsoft.com/en-us/library/cc758905.aspx and if you want a an alternative time server use uk.pool.ntp.org to get the time from a random time server in the NTP Pool Project (read about the project at http://www.pool.ntp.org/use.html) read more

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