Remote Support

The phone rings; “My email isn’t working.” Now you have to decide: do you drive across town to give in-person support, or try to find a solution from where you are sitting? Personal visits for every support request are impractical, but telephone support can be frustrating and, at worst, a waste of time when a visit proves necessary after all.

Designing a backup plan

Work through these steps when you first engage with a customer over a backup plan.

Sharepoint Comes of Age

Giving your customers a computing environment that will do exactly what they want is one of the best ways to make them happy, and one of the most effective ways to achieve this is with a combination of Microsoft SharePoint and Office.

Mobile email with Linux email servers

Should you move customers to 802.11n?

802.11n has been ratified. And best of all, the release contains no incompatibility with the draft versions. Many laptops and other network devices have implemented 802.11n draft for the past couple of years. So should you upgrade any remaining 802.11g or 802.11b devices in customer networks?

Congifuring SCE to manage a small business setup

1. Run the SCE configuration tools to discover the servers, PCs and network devices on your client’s network, then build them into management groups.

Consolidating servers with VMware Server

VMware’s virtualisation tools are some of the most popular around. They don’t have to be expensive either; the free tools are ideal for small and medium businesses.

Managing iPhone with Apple’s Tools

Keeping IOS under Control in a Business Network

Supporting mobile email on multiple handsets

Everyone wants mobile email - but not every mobile phone is suitable for business email. Use these tips and tools to secure Exchange servers and make them work with more than Windows Mobile handsets.

The architecture of VDI

The architecture for VDI is really very simple and the basics do not differ between the various VDI vendors.