• Client

    Support in the cloud

    Skip the traffic and use cloud services to proactively support clients without leaving your office.
    read more
  • Security

    Danger, USB!

    USB has given us fast, easy access to devices and files – but it’s also a security nightmare. How can you lock it down for clients?
    read more
ServerBusiness Continuity

Install Virtual Server 2005 R2 with our 16 step tutorial

Virtual Server 2005 R2 SP1 is a good introduction to the world of virtualisation. It’s a free download, and it’ll run on most current hardware — and will support a wide range of legacy and current guest operating systems.

 
   
ServerNetworkBusiness Continuity

Raid 6 Storage

If two drives fail in a RAID 5 array, you lose data. RAID 6 promises more protection and better performance.

   
Network

Optimising wireless access for the small business - tips for site surveying and analysis

Most people share the same idea of Office Hell. A plain, bland and featureless big room, with open desks that give no privacy or peace. At best, a maze of little cubicles with walls no higher than five feet eight, no door and no ceilings.

   
Server

SQL Server: diagnosing and fixing performance issues

Many SMEs have applications that run on SQL Server. In the more recent versions, SQL Server 2005 and 2008 is largely self tuning so it may well run for months unattended. However, performance issues can still raise their ugly head.

   
ClientTelecoms

Setup Mobile email with Lotus Domino

You can deliver email from Lotus Domino Server 8.0 to smartphones in several ways, but if you want push email it’s going to take more work.

There are a variety of ways you can give users access to email and personal information that’s hosted on Lotus Domino Server 8.0 from their mobile phone. What you’ll pick for a given customer depends on the mobile operating system and Internet browser on the specific devices they use.
   
ServerClient

Congifuring SCE to manage a small business setup


1. Run the SCE configuration tools to discover the servers, PCs and network devices on your client’s network, then build them into management groups.

   
Business ContinuityThe Business

How to write an IT service-level agreement

A service-level agreement manages expectations and improves communication when you’re starting your relationship with a customer as well as when things go wrong.

 

 
   
SecurityNetworkClient

Protecting Networks

Security is changing: smart clients and remote working mean that the security perimeter is getting closer to the server. How will you protect your clients’ networks tomorrow?

   
Telecoms

Smartphone data plans for push email and web browsing

Getting a smartphone connected for push email and Web browsing is as easy as signing up for a data plan with an operator and waiting for the network to provision the service. Finding the right data plan for the business can be harder – but it can be more profitable too.
   
ServerClientThe Business

Windows 7 upgrade tools

Windows 7 is proving as popular as Microsoft could have hoped and you can expect to have customers ask you to upgrade them. What tools are on offer to help you to help them?

   

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IT EXPERT TOP TIP

tools If you're trying to solve connectivity problems at a customer site, you can ask a colleague back at your office to use ping and traceroute to see how the network appears to the outside world; or you can use the tools at http://www.heise-online.co.uk/networks/nettools/ to do it yourself. There are tools for looking up Mac addresses and calculating subnet masks too. If you need a more detailed trace, http://w3dt.net/tools/pathping has a pathping tool.
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