• The Business

    Understanding Licensing

    Software licensing is increasingly complex, but with clients facing fines for under-licensing, you have a duty – and an opportunity - to help
    read more
  • Telecoms

    Stopping Spam for Exchange Users

    Spam doesn’t have to be a way of life; add to the built-in spam tools in Exchange Server with services that can almost banish spam from the inbox.
    read more
NetworkClientTelecoms

Managing Skype in business

Skype means free or cheap calls but it’s based on peer-to-peer file sharing principles. How can you tame consumer VoIP tools for use in a business network?

   
ServerThe Business

Selling the first server

A server can make life easier for a small business customer and for you – but how do you convince them of that?

Server installations go wrong for any number of reasons, especially when it’s the first time the business has had a server, and for the strangest reasons. The server was built to specification. The engineer was on time and eager to start. The problem? The customer didn’t like the colour.

   
ServerBusiness Continuity

Turn DPM and Windows Storage Server into an appliance

Combine windows storage server and add windows system center data protection manager and you can get a backup and dr appliance you can build – or a service you can sell.

   
Server

Solid State Hard Drives for database performance

Solid State Disks (SSDs) aren’t just for netbooks: they have the potential to transform server specification, especially for database systems. SSDs aren’t much in the business eye at present but we expect them to become a hot topic over the coming year.

   
NetworkNetwork Resources

How to migrate a firewall

How to  migrate a firewall the ITX how to guide

   
ServerNetworkBusiness Continuity

Rebuilding a NAS appliance RAID array

Disks fail, and RAID arrays need rebuilding. Be prepared for the worst – and keep your clients’ data safe.

   
Business ContinuityThe Business

How to write an IT service-level agreement

A service-level agreement manages expectations and improves communication when you’re starting your relationship with a customer as well as when things go wrong.

 

 
   
ClientThe Business

Managing Customer Relationships with CRM Software

Customer relationships are more important than ever in this business climate, but while even small companies save computerised their order books, far fewer are using the tools available to help manage what they know about their customers.

   
Fluff

Dirtection Inc: episode 1

There are 322 types of keyboard fluff. This is the story of one of them.

If it hadn’t been for the piece of fluff, the whole business with the horseflies, the vicar and the postmistress might have turned out very differently. It was a particularly interesting piece of fluff, as it happens, which is why I stole it. Well, I’m not sure ‘steal’ is quite the right word, really. More a case of borrowing. I would have given it back if asked. But, as is so often the case with fluff, nobody asked.
   
SecurityClient

Deploying and supporting XP SP3: use our expert tips to resolve incompatibility and installation issues

The third service pack (SP3) for Windows XP was released in May this year and while it’s a relatively stable and straightforward cumulative upgrade, there are some minor installation issues that you’ll want to be aware of before you roll it out — and if SP3 is already there, they might already be generating support calls.

   

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