ServerBusiness Continuity

Virtualising SBS in the SME: choosing a hypervisor and planning a virtual infrastructure

Virtualisation is a powerful tool. You can use it to consolidate multiple applications on a single piece of hardware, or use several different operating systems at the same time. Often seen solely as the province of the enterprise data centre or the development lab, virtualisation is rapidly becoming a powerful tool for the SME as well, providing new routes to disaster recovery, and helping future-proof legacy applications.

   
Security

Setting up false volumes in TrueCrypt

TrueCrypt is a free tool to create virtual encrypted disks housed within individual files, or a ‘volume within a volume’ – a hidden operating system and set of files that is invisibly housed in an encrypted file.

   
ServerClient

Getting to grips with VDI

Virtual Desktop Infrastructure (VDI) is being promoted as the solution to all that ails the desktop. The truth is somewhat different.

   
Client

Supporting Office 2007: top tips for compatibility and how to make the most of the Ribbon and Quick Access Toolbar

It was a shock when Microsoft unveiled Office 2007 at its Professional Developers Conference in 2005. The reason was the new ribbon user interface (officially called the Office Fluent User Interface), not supplementing but replacing the old drop-down menus. According to Microsoft, the new UI was the outcome of years of research, as described in detail by Group Program Manager Jensen Harris on his blog. Nevertheless, response to the ribbon has been mixed: some users love it, some never get used to it, and pretty much everyone experiences a period of frustration during which familiar features are hard to find.

   
Business ContinuityThe Business

Setting rates: should you charge the same rates to all IT clients?

Probably the stickiest moment in agreeing a new piece of work is the one when the client asks, “What do you charge?” The natural temptation is to say, “As much as possible.” How do you really decide on a price?
   
Server

Handling virtual and physical servers together

Microsoft’s own tools don’t support clustering between physical and virtual machines. This means that customers can end up with spare servers that they don’t believe they need.

   
Business Continuity

Sponsored feature - The Paperless Office – what’s stopping you?

Over the years, the phrase ‘Paperless Office’ has become something of a distant dream to many businesses.

   
Client

Remote Support

The phone rings; “My email isn’t working.” Now you have to decide: do you drive across town to give in-person support, or try to find a solution from where you are sitting? Personal visits for every support request are impractical, but telephone support can be frustrating and, at worst, a waste of time when a visit proves necessary after all.

 
   
Server

Using SharePoint for document management for the small office

Project management, version control, group calendars, no more duplicates… SharePoint offers the small business a lot more than fancy file sharing and often it’s free. Julian Jordan from London based  IT support consultancy Network Fish shows them how to get the most from it.

   
ServerNetworkClient

Netbooks: Networking and Managing a Linux portable

Linux netbooks are cheap, popular and probably on a customer site already. How can you connect them to an existing network and make them work with Windows servers and applications?

 
   

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IT EXPERT TOP TIP

leave When you add a new user and their email address doesn't show up in the Global Address List, work through the tips and suggestions in the ever-useful Exchangepedia Blog: http://exchangepedia.com/blog/2005/11/new-user-does-not-show-up-in-gal.html
Bulk-add new users with the script here (http://www.exchangepedia.com/blog/2006/11/exchange-server-2007-bulk-creation-of.html) or give existing users mail access (http://exchangepedia.com/blog/2006/12/bulk-mailbox-enabling-users-exchange-shell.html - this also has details for adding multiple meeting rooms as resources). And when an employee gets replaced, the steps at http://exchangepedia.com/blog/2006/03/how-to-reconnect-mailbox-to-another.html make it easy to connect the previous user's mailbox to the new user account so that mail for that job role keeps going to the right place. Reject spam with a custom message Just in case the message you're rejecting comes from a real person, you can have Exchange send a less cryptic message that the default error; it will make your customers look more professional. This blog post http://mostlyexchange.blogspot.com/2006/12/exchange-2003-sp2-imf-tuning.html
explains how - but make sure to keep the 550 error code at the beginning.
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