Marketing collateral, sales tools, and automated reports can save a lot of time in preparing quotations. But will they alienate your customers or win you business?
Like any other database, Exchange needs a little TLC if you want to recover from any downtime.
This is one of the easiest systems to add redundancy to. Active Directory contains all the information about your customer’s users and machines. If this fails, and you have no backup, they have a problem.
The phone rings; “My email isn’t working.” Now you have to decide: do you drive across town to give in-person support, or try to find a solution from where you are sitting? Personal visits for every support request are impractical, but telephone support can be frustrating and, at worst, a waste of time when a visit proves necessary after all.
Virtualisation is meant to make your life easier. Instead of racks full of humming hot servers, you’ve got much less hardware doing the same work, simplifying your clients’ networks and keeping the power bills down.
iDRAC6 and Dell Management Console combine into a powerful remote server management tool.
Unless your clients have just returned from a stint on Mars, there is every chance they will already have used VoIP, though they may not call it that. VoIP, or Internet telephony, has been one of the undoubted technology success stories of the last few years. Skype alone claims 200 million users, many of whom work in small and mid-sized businesses.
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