• The Business

    Automated sales tools

    Marketing collateral, sales tools, and automated reports can save a lot of time in preparing quotations. But will they alienate your customers or win you business?
    read more
  • Telecoms

    BlackBerry without BES

    RIM’s little smartphones are some of the most popular devices on the market – but BES is complex and costly. How can you get customers online without the cost of a full BlackBerry server?
    read more
Business ContinuityThe Business

How to write an IT service-level agreement

A service-level agreement manages expectations and improves communication when you’re starting your relationship with a customer as well as when things go wrong.

 

 
   
SecurityThe Business

Getting ISO27001 Certification

The requirement for information security certification is spreading from large organisations to small ones. What’s involved, and do you need it?

   
ServerBusiness Continuity

Virtualising SBS in the SME: choosing a hypervisor and planning a virtual infrastructure

Virtualisation is a powerful tool. You can use it to consolidate multiple applications on a single piece of hardware, or use several different operating systems at the same time. Often seen solely as the province of the enterprise data centre or the development lab, virtualisation is rapidly becoming a powerful tool for the SME as well, providing new routes to disaster recovery, and helping future-proof legacy applications.

   
Server

SQL Server: diagnosing and fixing performance issues

Many SMEs have applications that run on SQL Server. In the more recent versions, SQL Server 2005 and 2008 is largely self tuning so it may well run for months unattended. However, performance issues can still raise their ugly head.

   
The Business

Key Partner Programmes

Microsoft Partner Programme https://partner.microsoft.com/UK/

Signing up as a Microsoft partner gives you access to information, technical and pre-sales support, training (online and locally), certification courseware materials, analyst reports, sales and marketing tools

   
ServerNetworkClient

Netbooks: Networking and Managing a Linux portable

Linux netbooks are cheap, popular and probably on a customer site already. How can you connect them to an existing network and make them work with Windows servers and applications?

 
   
The Business

Partner Focus: Robert Epstein, Microsoft

A good working relationship with Microsoft is often the lifeblood of any IT consultancy or reseller business. Microsoft still sells the vast majority of its products through the channel, but recent moves into cloud-based services have led some firms to worry that Microsoft might bypass them, and sell directly to SMEs.

   
Security

Setting up false volumes in TrueCrypt

TrueCrypt is a free tool to create virtual encrypted disks housed within individual files, or a ‘volume within a volume’ – a hidden operating system and set of files that is invisibly housed in an encrypted file.

   
ServerTelecoms

Setting up Blackberry Enterprise Server BES with Exchange 2007

Getting BlackBerry Enterprise Server up and running needn’t be complex, but it can be tedious: here’s how to get BES working with Exchange 2007 in a Windows network.

   
Server

Getting a SAN certificate for Exchange 2007

Exchange 2007 uses SAN certificates, which allow you to mix several different server names in a single certificate. Generating a certificate can be a problem, as the PowerShell command needed to generate the certificate signing request can be long, and unwieldy – and it’s easy enough to make a mistake when typing in part of a long command.

   

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