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Unless your clients have just returned from a stint on Mars, there is every chance they will already have used VoIP, though they may not call it that. VoIP, or Internet telephony, has been one of the undoubted technology success stories of the last few years. Skype alone claims 200 million users, many of whom work in small and mid-sized businesses.
The third service pack (SP3) for Windows XP was released in May this year and while it’s a relatively stable and straightforward cumulative upgrade, there are some minor installation issues that you’ll want to be aware of before you roll it out — and if SP3 is already there, they might already be generating support calls.
Reselling services represent a significant – and growing – part of the business for many IT consultants. Margins on IT hardware, and to a lesser extent, software, have fallen steadily. The fees that can be charged for higher-value work, such as code customisation and application testing, have also come under pressure, not least because of competition from suppliers in markets such as India or Eastern Europe and Russia.
All hardware fails – and backup is seen as boring and unreliable. That combination is the perfect opportunity for you to provide a service that provides business continuity and ongoing revenue. But how do you design the right backup system?
The iPhone continues to increase in popularity and it’s been more suitable for business since the launch of the 3GS, which added hardware encryption. However, configuring and deploying devices remains an issue. Apple’s iPhone management tools are primitive at best, and awkward for any business trying to manage a fleet of devices.
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