• Client

    Support in the cloud

    Skip the traffic and use cloud services to proactively support clients without leaving your office.
    read more
  • Security

    Application Whitelists

    Endpoint security is about ensuring that PCs and laptops are secure at all times – so what better way to do it than by ensuring that everything running on them is completely trusted?
    read more
Server

Monitoring servers remotely

Staying on top of customer servers without making a visit using logs, scripts and consoles – and how Windows Server 2008 helps

   
Business Continuity

Designing a backup plan

Work through these steps when you first engage with a customer over a backup plan.

   
Security

All-Access Pass

Good security requires good passwords. But good security is as much about ensuring access by authorised users as it is about preventing access by interlopers. Recovering, resetting, or removing passwords is sometimes a necessity. Here’s how.

   
NetworkNetwork Resources

How to migrate a firewall

How to  migrate a firewall the ITX how to guide

   
Telecoms

Bridging PBX to VoIP using a hardware gateway or VoIP enabled router

The simplest way to bridge between VoIP and conventional telephony systems is by installing a hardware gateway, or a VoIP-enabled router.
   
Server

Considerations when installing or upgrading SharePoint

Choosing a server
SharePoint in all its forms has several dependencies, including ASP.NET, IIS and SQL Server. It becomes the default Web site on the server where it is located.

   
Network

Exchange 2007 safe list aggregation

You can give Exchange 2007 a little spam-fighting help by enlisting all the copies of Outlook on your client’s network.

   
Fluff

Dirtection Inc: episode 7

In which the Secret Service gets to grips with bonkers boffins and hallucinogenic horseflies.

   
SecurityClient

Get better security with Vista by implementing best practices for using User Account Control - UAC

Operating your PC when you’re logged in with an Administrator account is an inherently insecure thing to do. If you’re a user with highly-elevated privileges across multiple machines or an entire Active Directory domain, running your everyday processing with these privileges can be dangerous to the point of negligence.

   
ClientTelecoms

Video Conferencing on a Budget

Video conferencing technology has never been so cheap or so effective: what can it do for your small business customers?

 

   

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IT EXPERT TOP TIP

You want the PCs you support to have the right time for more reasons than keeping the users happy; for one thing, if every PC has a slightly different time, finding which version of a file was updated most recently gets much more complicated. Get your head around the Windows Time Service at http://technet.microsoft.com/en-us/library/cc773013.aspx, get the commands for making a PC get its time from the domain at http://technet.microsoft.com/en-us/library/cc758905.aspx and if you want a an alternative time server use uk.pool.ntp.org to get the time from a random time server in the NTP Pool Project (read about the project at http://www.pool.ntp.org/use.html) read more

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