• The Business

    Automated sales tools

    Marketing collateral, sales tools, and automated reports can save a lot of time in preparing quotations. But will they alienate your customers or win you business?
    read more
  • Telecoms

    Skype and SIP

    Many businesses are now using VOIP SIP connections to deliver IP telephony to user desktops or IP phones. However, until recently the popular low-cost Skype VOIP service hasn’t been compatible with SIP telephony, ?without using third-party tools like those from 3CX.
    read more
ServerTelecoms

Setting up mobile email with Exchange 2003 and 2007

ActiveSync. Nokia and other handset manufacturers have licensed ActiveSync but there are still far more handsets that don’t support it.

   
Server

Consolidating servers with VMware Server

VMware’s virtualisation tools are some of the most popular around. They don’t have to be expensive either; the free tools are ideal for small and medium businesses.

   
ClientTelecoms

Setting up Google Gmail Mobile in Google Apps

With Google Apps businesses can combine the Gmail service with their own domain names. Here’s how to get it up and running and provide mobile email without a mail server.
   
Telecoms

The latest Windows and Blackberry email handsets for business

Almost any phone does email, and there are dozens of Windows Mobile and BlackBerry models around. But if your clients want the latest high-end handsets, which of them are ready to do business?

   
Client

Supporting Office 2007: top tips for compatibility and how to make the most of the Ribbon and Quick Access Toolbar

It was a shock when Microsoft unveiled Office 2007 at its Professional Developers Conference in 2005. The reason was the new ribbon user interface (officially called the Office Fluent User Interface), not supplementing but replacing the old drop-down menus. According to Microsoft, the new UI was the outcome of years of research, as described in detail by Group Program Manager Jensen Harris on his blog. Nevertheless, response to the ribbon has been mixed: some users love it, some never get used to it, and pretty much everyone experiences a period of frustration during which familiar features are hard to find.

   
ServerClient

Application control with Windows Group Policy Preferences

Get total application control with Windows Group Policy Preferences.

   
Server

Monitoring servers remotely

Staying on top of customer servers without making a visit using logs, scripts and consoles – and how Windows Server 2008 helps

   
Network

Should you move customers to 802.11n?

802.11n has been ratified. And best of all, the release contains no incompatibility with the draft versions. Many laptops and other network devices have implemented 802.11n draft for the past couple of years. So should you upgrade any remaining 802.11g or 802.11b devices in customer networks?

   
ClientThe Business

Managing Customer Relationships with CRM Software

Customer relationships are more important than ever in this business climate, but while even small companies save computerised their order books, far fewer are using the tools available to help manage what they know about their customers.

   
ServerSecurityClient

Centralising anti-virus protection for business

Disinfectant for the desktop, with less swabbing. Many small businesses’ anti-virus software strategies are a mess: here’s how you look after it for them, with minimal fuss.

   

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