The phone rings; “My email isn’t working.” Now you have to decide: do you drive across town to give in-person support, or try to find a solution from where you are sitting? Personal visits for every support request are impractical, but telephone support can be frustrating and, at worst, a waste of time when a visit proves necessary after all.
The third service pack (SP3) for Windows XP was released in May this year and while it’s a relatively stable and straightforward cumulative upgrade, there are some minor installation issues that you’ll want to be aware of before you roll it out — and if SP3 is already there, they might already be generating support calls.
Microsoft Support Lifecycle
When a new service pack is released, Microsoft will provide either 24 months of support for the previous service pack (for Windows) or 12 months for all other products. Keep an eye on what will need updating when, to stay in support.
Snow Leopard finally promises native Exchange connectivity for Mac users; here’s how to make it manageable.
iDRAC6 and Dell Management Console combine into a powerful remote server management tool.
In which a crime is solved – and then unsolved again thanks to a piece of mouse fluff.
Many businesses are now using VOIP SIP connections to deliver IP telephony to user desktops or IP phones. However, until recently the popular low-cost Skype VOIP service hasn’t been compatible with SIP telephony, ?without using third-party tools like those from 3CX.
SBS 2008 has some long-awaited features, including Exchange Server 2007, and it’s far simpler to set up, but it also drops features like firewalling, VPN and some backup options. What do you gain, what do you lose and what do you need to do about it?
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