• Client

    Support in the cloud

    Skip the traffic and use cloud services to proactively support clients without leaving your office.
    read more
  • Server

    Document management with Microsoft Search Server

    Storage is cheap and it’s easy to create documents, so most companies have tens or hundreds of thousands of documents on the computers in their companies. So how do your customers find a document on a particular topic? The worrying answer is probably that they can’t...
    read more
ServerTelecoms

Setting up mobile email with Exchange 2003 and 2007

ActiveSync. Nokia and other handset manufacturers have licensed ActiveSync but there are still far more handsets that don’t support it.

   
Client

Do Macs love Exchange?

Snow Leopard finally promises native Exchange connectivity for Mac users; here’s how to make it manageable.

   
Server

Managing virtual machines with System Center Virtual Machine Manager and PowerShell

Virtualisation is meant to make your life easier. Instead of racks full of humming hot servers, you’ve got much less hardware doing the same work, simplifying your clients’ networks and keeping the power bills down.

   
The BusinessThe Business Resources

Leasing Tax Breaks

The main reason companies lease high-value equipment is to spread the cost and to preserve capital. But there are also tax advantages to leasing equipment.

   
Security

Dealing with a Data Breach

It’s the call no-one wants to get: your client has experienced a data breach, and is worried that customer data may have leaked from the business. It is your job to fix the problem as best you can, and give the client peace of mind. There are four key steps in incident management.
   
Client

Managing virtualisation for the desktop

Microsoft’s Desktop Optimization Pack includes two virtualisation tools, one for Windows itself and one for individual applications. what is involved with setting these up, and what are the benefits and downsides?

   
Network

Should you move customers to 802.11n?

802.11n has been ratified. And best of all, the release contains no incompatibility with the draft versions. Many laptops and other network devices have implemented 802.11n draft for the past couple of years. So should you upgrade any remaining 802.11g or 802.11b devices in customer networks?

   
Fluff

The Case of the Headless Corpses, Part 2

In which a crime is solved – and then unsolved again thanks to a piece of mouse fluff.

   
NetworkClientTelecoms

Managing Skype in business

Skype means free or cheap calls but it’s based on peer-to-peer file sharing principles. How can you tame consumer VoIP tools for use in a business network?

   
The Business

Contract Disputes

EDS-Sky dispute is a warning to all.

   

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IT EXPERT TOP TIP

VisioAutoExt is a library for using Visio 2007 from C#, but even if you don’t want to write your own Visio add-ins it’s a good reference for understanding how you can automate common Visio tasks; get it at http://www.codeplex.com/visioautoext. If you prefer to use VB, http://support.microsoft.com/kb/309603 explains how to use OLE automation in Visio and Boxes and Arrows has an excellent guide to how to use Excel lists as the source for generating Visio diagrams at http://www.boxesandarrows.com/view/automating_diagrams_with_visio. read more

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