• Client

    Support in the cloud

    Skip the traffic and use cloud services to proactively support clients without leaving your office.
    read more
  • The Business

    Partner Focus: Peter-Hortensius-Lenovo

    The computer maker Lenovo has 9% of the worldwide PC market, and in 2009 it ranked as the world’s fast-est-growing PC company. In the three months to December 31st, Lenovo grew sales by 42%, against an industry av-erage of 17%. We asked Lenovo what that means for small business resellers.
    read more
The Business

Automated sales tools

Marketing collateral, sales tools, and automated reports can save a lot of time in preparing quotations. But will they alienate your customers or win you business?

   
ServerClient

Getting to grips with VDI

Virtual Desktop Infrastructure (VDI) is being promoted as the solution to all that ails the desktop. The truth is somewhat different.

   
The Business

How to get paid on time

Get your payment terms straight from the start and follow up on invoices professionally to deal with problem payers

   
SecurityThe Business

Getting ISO27001 Certification

The requirement for information security certification is spreading from large organisations to small ones. What’s involved, and do you need it?

   
Business Continuity

Sponsored feature - The Paperless Office – what’s stopping you?

Over the years, the phrase ‘Paperless Office’ has become something of a distant dream to many businesses.

   
Network

Exchange 2007 safe list aggregation

You can give Exchange 2007 a little spam-fighting help by enlisting all the copies of Outlook on your client’s network.

   
ClientClient Resources

Lock down shared PCs with Windows SteadyState

When you’re responsible for the smooth running of computers in a small office, one problem you’ll quickly encounter is that of people making changes that cause problems.

   
ServerTelecoms

Configuring and Using the 3CX Skype gateway

Save money by connecting an IP PABX to Skype for low cost international calls from IP desk phones, not just PCs.

   
Security

Installing Utimaco SafeGuard Easy

Protect a range of different versions of Windows with whole disk encryption with Utimaco SafeGuard Easy.

   
Fluff

The Case of the Headless Corpses, Part 2

In which a crime is solved – and then unsolved again thanks to a piece of mouse fluff.

   

Featured Partner Programmes

Microsoft Partner Programme http://partner.microsoft.com/UK/
Dell PartnerDirect http://partner.euro.dell.com/M..
HP PartnerONE http://h41320.www4.hp.com/c..
IBM PartnerWorld http://www-01.ibm.com/p..

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IT EXPERT TOP TIP

tools If you're trying to solve connectivity problems at a customer site, you can ask a colleague back at your office to use ping and traceroute to see how the network appears to the outside world; or you can use the tools at http://www.heise-online.co.uk/networks/nettools/ to do it yourself. There are tools for looking up Mac addresses and calculating subnet masks too. If you need a more detailed trace, http://w3dt.net/tools/pathping has a pathping tool.
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