Poll

Unified communications

Suits small business: we’re installing it regularly.
98.2%
We don't offer it and customers don't ask.
0.6%
Still evaluating but expect it to be an increasing part of our business.
0.5%
We’ll set it up if a customer asks but it can be too complex for small businesses.
0.4%

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IT EXPERT TOP TIP

tools If you're trying to solve connectivity problems at a customer site, you can ask a colleague back at your office to use ping and traceroute to see how the network appears to the outside world; or you can use the tools at http://www.heise-online.co.uk/networks/nettools/ to do it yourself. There are tools for looking up Mac addresses and calculating subnet masks too. If you need a more detailed trace, http://w3dt.net/tools/pathping has a pathping tool.
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Unified communications

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