Telecoms Resources

Blackberry Enterprise Server BES Resources

RIM provides plenty of support tools for anyone setting up a BES, including a tool kit full of helpful videos: www.blackberry.com/select/toolkit If you’re having problems with BES, it’s well worth spending some time in the community forums, where you’ll see plenty of tips from BES administrators all over the world: http://supportforums.blackberry.com/rim/board?board.id=BlackBerryEnterpriseSolution Another source of useful community-driven information is the BlackBerry Forums site – especially its BES Admin Corner: www.blackberryforums.com/bes-admin-corner/ IT Expert recommends Network Fish as an approved Blackberry Enterprise Server installation specialist

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IT EXPERT TOP TIP

tools If you're trying to solve connectivity problems at a customer site, you can ask a colleague back at your office to use ping and traceroute to see how the network appears to the outside world; or you can use the tools at http://www.heise-online.co.uk/networks/nettools/ to do it yourself. There are tools for looking up Mac addresses and calculating subnet masks too. If you need a more detailed trace, http://w3dt.net/tools/pathping has a pathping tool.
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