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Remote Support

The phone rings; “My email isn’t working.” Now you have to decide: do you drive across town to give in-person support, or try to find a solution from where you are sitting? Personal visits for every support request are impractical, but telephone support can be frustrating and, at worst, a waste of time when a visit proves necessary after all.

 

Small Business Applications for Blackberry

BlackBerry is more than a phone with secure email; it’s also an application platform, with plenty of business-focused applications and tools. Even though App World adds a one-stop shop for trials and downloads you still want to be involved in recommending business BlackBerry apps to your customers, so here are our top picks.

Video Conferencing on a Budget

Video conferencing technology has never been so cheap or so effective: what can it do for your small business customers?

 

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IT EXPERT TOP TIP

There are plenty of technical discussion sites on the Web, but if you're looking for a community where you have a chance to meet other experts and network in person, check out the list of UK technical user groups at http://www.ukusergroups.co.uk/. The new Active Directory User Group (http://adug.co.uk/) is kicking off with a meeting at Microsoft's London office in October, the Windows Server Team (http://winserverteam.org.uk/Default.aspx) is planning meetings in January and Vista Squad
(http://vistasquad.co.uk/), the Microsoft Messaging and Mobility Group (http://www.mmmug.co.uk) and Windows Management User Group (http://wmug.co.uk) are running regular meetings too. read more

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